Privacy Policy

1. Who We Are

Walk Style is a women’s footwear e-commerce brand based in Karachi, Pakistan. We operate exclusively through our online store at walkstyle.pk. When this policy refers to “Walk Style,” “we,” “us,” or “our,” it means the Walk Style business and its team. If you have any questions about how we handle your data, you can reach us at support@walkstyle.pk.

2. Information We Collect

We collect information in two ways — information you give us directly, and information collected automatically when you use our website.

When you place an order, create an account, or contact us, you provide us with personal details such as your full name, email address, phone number, shipping address, and payment information. We also collect details of the products you ordered and any special requests you make.

When you browse our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This information helps us understand how our website is used and improve your experience. This data is collected through cookies and similar technologies, which are described further in Section 6.

3. How We Use Your Information

We use your personal information only for the purposes it was collected and to provide you with the best possible service. Specifically, we use your information to process and fulfil your orders, send you order confirmation and delivery updates, respond to your enquiries and support requests, and issue refunds or handle returns and exchanges.

With your consent, we may also use your email address to send you newsletters, new arrival alerts, promotional offers, and style updates from Walk Style. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

We also use anonymised and aggregated data to analyse website traffic, improve our product range, and enhance the overall shopping experience. This data cannot be used to identify you personally.

4. How We Share Your Information

Walk Style does not sell, rent, or trade your personal information to any third party for marketing purposes. We share your data only where it is necessary to deliver our services.

We share your name, contact number, and delivery address with our courier and logistics partners solely for the purpose of delivering your order. We share relevant billing information with our payment processing providers to complete your transaction securely. These service providers are contractually obligated to keep your data confidential and use it only for the specific service they provide us.

We may also disclose your information if required by law, a court order, or a government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Walk Style, our customers, or others.

5. Data Security

We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our servers. We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.

While we do our best to protect your data, no method of transmission over the internet is completely secure. We encourage you to use a strong password for your account and to avoid sharing your login details with anyone. If you suspect any unauthorised activity on your account, please contact us immediately.

6. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use essential cookies that are required for the website to function correctly, such as maintaining your shopping cart and login session. We also use analytical cookies that help us understand how visitors use our website so we can improve it.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website, including your ability to complete a purchase. By continuing to use our website, you consent to our use of cookies as described in this policy.

7. Your Rights

You have the right to access the personal information we hold about you, to request corrections if any information is inaccurate, and to request that we delete your personal data where it is no longer necessary for us to retain it. You also have the right to opt out of marketing communications at any time.

To exercise any of these rights, please email us at support@walkstyle.pk with your name and the nature of your request. We will respond within a reasonable timeframe and handle all requests with care and confidentiality.

8. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including maintaining your order history, providing customer support, and complying with any legal obligations. If you request deletion of your account or data, we will erase your personal information unless we are required by law to retain certain records, such as financial transaction data.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or payment gateways. This Privacy Policy applies only to the Walk Style website. We are not responsible for the privacy practices or content of any external websites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

10. Children’s Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete such information promptly.

11. Changes to This Policy

Walk Style reserves the right to update or revise this Privacy Policy at any time. When we make significant changes, we will update the “Last Updated” date at the top of this page. We may also notify registered customers by email. We encourage you to review this policy periodically to stay informed about how we protect your information.